JOB DETAIL

Job Duties

Primary Responsibilities:

• Develops request forms, workflows, table changes, inbound/outbound actions scripts, client scripts, business rules, script includes, as well as, modifies/changes LDAP/webservices, Groups, ACL, and UI policies
• Develops custom applications and third-party integration points
• Configures enterprise systems based on user requirements
• Designs, builds, and maintains efficient, reusable, and reliable customizations and system interfaces
• Works with hosting provider to resolve system and performance issues
• Ensures the best possible performance, quality, and responsiveness of applications
• Helps maintain code quality, organization, and automatization
• Drafts operational processes for maintaining enterprise systems
• Simplifies operational tasks to allow for administration by business users and/or members of the support team
• Formulates basic strategies and proposals to outline action steps for accomplishing departmental and project goals
• Facilitates meetings to discuss project requirements, as needed
• Educates members of the team on assigned work items and provides technical guidance
• Escalates critical issues to management and develops and implements strategies for timely resolution
• Determines accurate estimates for project workload and deadlines
• Acts as technical lead on small/medium IT projects
• Provides on-call support, as needed

• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities

Education

• High School diploma or GED, required
• Bachelor's degree in a technology-related field, preferred

Experience

• Three (3) or more years of development experience with web applications utilizing C#, JavaScript, HTML and SQL, required
• Development experience with ServiceNow system, preferred
• Experience with ServiceNow Discovery (patterns/probes) integration, preferred
• Experience with integration packages, stored procedures and database schemas using SQL Server, preferred
• Experience with Microsoft SharePoint and Microsoft Graph API, preferred
• Experience with JavaScript Libraries including TypeScript and Angular, preferred
• Experience serving in a technical lead role on IT projects, preferred
• Experience with software development methodologies, preferred

License(s)/Certification(s)

• ServiceNow Certified System Administrator, preferred
• ServiceNow Certified Application Developer, preferred

Software

• Experience with the following products preferred:
  • ServiceNow or hosted Information Technology Service Management (ITSM) system
  • Microsoft SQL Server technologies
  • Microsoft .Net technologies – Visual Studio
  • Microsoft Azure technologies – Azure Dev Ops or Github
  • Microsoft SQL Server and/or Azure SQL DB
  • Microsoft SQL Reporting Services and/or Power BI
  • Microsoft SQL Integration Services and/or Azure Logic Apps

Microsoft Entity Framework

Language(s)

• N/A

Other Knowledge, Skills & Abilities

• Strong verbal and written communication skills
• Solid analytical and diagnostic skills
• Capacity to consistently produce clean coding and adhere to appropriate documentation standards
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-task while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capacity to communicate and interact with all levels of employees and management
• Ability to interact and build relationships and consensus among people