JOB DETAIL

Job Duties

• Administers the day-to-day functions of the Oracle Cloud ERP system.
• Designs new and modifies existing modules/components based on requirements.
• Provides Level IV support for Oracle Cloud ERP system issues and questions.
• Provides Level IV support for specific applications, as needed.
• Facilitates meetings to discuss project requirements, as needed.
• Coaches Application Support team members on best practices and steps for developing sound support and coding decisions.
• Devises strategic solutions to resolve issues while keeping the system operational.
• Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and/or Finance to resolve issues.
• Consults with other Application Services team members to analysis diverse issues.
• Manages multiple projects and/or tasks simultaneously.
• Partners with ERP Developers to find a timely resolution to complex issues and escalates critical issues to management by developing and implementing strategies as appropriate.
• Consults ERP Manager and ERP Support Team regarding advance support needs due to highly complex issues within a hosted environment.
• Provides accurate estimates related to project workload and deadlines.
• Participates in weekly support meetings with hosting provider.
• Participates in design meetings as appropriate.
• Serves as the Secondary Support person for after-hours support, as needed.
• Other duties as required.

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities

Education:

• Bachelors or master’s degree in Computer Science, Information Systems or equivalent field required

Experience:

• Five (5) or more years of experience with enhancements and support of Oracle Cloud ERP or similar ERP modules required
• A minimum of One (1) year of experience with support of cloud based (SASS) ERP applications required
• Three (3) or more years of experience of application development/customization   using SQL, any procedural language and reporting tools
• BI Publisher or similar reporting tool and web services using REST or SOAP
• Prior experience working with Oracle Integration Cloud, VBCS, BI Publisher and FBDI preferred
• Prior experience working with integration technologies using SOA, REST and SOAP preferred
• Intermediate level understanding of Oracle Cloud ERP and HCM business processes and underlying Tables and View Objects

License/Certifications:

• Basic certification in OCI or AWS or Azure preferred

Software:

• Experience with the following products, required:
  • OIC, VBCS
  • BI Publisher
  • HCM Data Extracts, Fast Formulas, PL/SQL
  • SQL, PL/SQL

• Experience with the following products, preferred:
  • DevOps
  • Java Script, React, Node.js

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong oral and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-task while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capacity to communicate and interact with all levels of employees and management
• Ability to interact and build relationships and consensus among people
• Advanced knowledge of database optimization efforts such as hint, statistics and other related experience, preferred
• Capacity to consistently produce clean coding and adhere to appropriate documentation standards.