JOB DETAIL

 Job Duties:

• Preform remote administration, maintenance, triage and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016 / 2019, Microsoft Exchange Server 2010 / 2013 /2016, Office 365, network switches, routers, firewalls and storage technologies
• Designs, configures, turn-up and supports our technology in the field and on client site for matters of importance to resolve issues
• Primary decision maker for fault handling and escalation (identifying and responding to faults on Managed devices)
• Designs and manages applications within network: IP network hardware, routing protocols, high availability network monitoring, network security, and/or VoIP
• Administer and support Azure, Office 365, AWS, GCP and other cloud environments.
• Manages Network Monitoring System (NMS) for faults and alerts, as well as design enhancement/refinement of NMS to provide more insight into production
• Be a problem solver - Identify solutions for hardware, software and network issue
• Utilizes ticketing and monitoring system and follow proper documentation and escalation processes
• Communicates with clients in a highly professional and timely manner
• Attends internal training to develop your skills and grow with us
• Other duties as required

Supervisory Responsibilities

• No supervisory duties

Qualifications, Knowledge, Skills and Abilities

Education

• B.SC/ BTech/ BCA/ MCA

Experience

• Three (3) or more years of experience supporting the Microsoft operating system suite of products, to include cloud and web/networked computing environments required (Azure, Windows Server and Desktop, Office 365, MS Exchange, Active Directory, etc.), required
• Intermediate knowledge of network protocols, configurations, and operations, required
• Experience supporting system administration, NOC and Server support, required
• Ability to triage problems, design and identify solutions and appropriately escalate issues in fast-paced environment, required
• Experience with Infrastructure backups such as VEEAM, Data Protection Manager (DPM), etc., preferred
• Experience with cloud technologies such as Azure, Azure Backups, AWS or similar cloud experience, preferred

Software

One of the following, required:

• Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server

Other Knowledge, Skills & Abilities

• Excellent communication skills, professionalism, positive attitude and desire to learn
• Prior experience with help desk ticketing systems and service desk management tools is preferred

Keywords: Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk, VEEAM, Data Protection Manager, DPM, Azure, Azure Back Up, AWS