JOB DETAIL

A. Selling

• Acknowledge and approach customers, establish customer needs
• Present, demonstrate and sell the benefits of the merchandise
• Complete the sale and make related sales
• Make a continuous effort to have the best sales results for the department
• Introduce customers to other departments after having dealt with their needs
• Assist in any other section of the shop, which may be under pressure

 B. Presentation and Merchandise

• Ensure the complete, full range of stocks are on display always
• Ensure the merchandise is displayed in an attractive and enticing manner to customers
• Handle and demonstrate the merchandise with confidence and in a professional manner
• Keep the merchandise and surrounding area clean and tidy
• Store the merchandise in a proper manner to avoid breakage or damage

 C. Stock Administration

• Assist in stock control, check, and count goods
• Maintain the highest level of accuracy when checking and counting goods
• Maintain the highest level of inventory control daily
• Take part in Duty Free stock-takes

 D. Stock Security

• Ensure the highest level of confidentiality with regards to all company documentation, information, and statistics
• Ensure that only authorized personnel have access to keys, security codes and passwords
• Ensure the proper protection of high-risk stock.
• Ensure that senior management are notified of any breach of security
• Ensure proper use of any special security devices available
• Ensure that a high degree of security on stocks and cash prevails always

 E. Customer Service

• Ensure the highest standard of customer service and customer care is offered to all customers of DDFS
• Ensure that any customer complaints or problems are dealt with properly as they arise
• Process customer’s transactions efficiently, ensuring minimum time spent processing and packing
• Be effective in highlighting and making customers aware of any/ all shop promotions
• Ensure POS area is fully stocked with items for “Gift with Purchase”, the various sized plastic carrier bags, till rolls etc.

 F. Health and Safety

• Be alert to hazards in any part of the shop and stores, report the same to the shop supervisors, floor manager or other senior management immediately
• Use all equipment in the manner it was designed
• Be aware of emergency procedures and be prepared to carry out established procedures in the event of an emergency
• Ensure the safety of customers and colleagues always

 G. Cash Register Procedures

• Ensure the float is correct and that all keyed information into the POS terminal is done so accurately
• Process customer’s transactions efficiently
• Handling money/cheques/credit cards and any form of payment in a safe, secure, and responsible manner
• Ensure cash and documentation is secure always
• Balance the cash at the end of the shift

 H. Equipment Failure

• Inform the Cash Till Leader or Assistant Operations Manager for immediate corrective action

 I. Personal appearance and manner

• Set example of company image by a high standard of personal appearance and attitude
• Ensure you are dressed in full company uniform always to present a professional image of the company
• Behave in a polite and business-like manner while on duty and show the highest regard for all our customers always
• Be pleasant and approachable

 Summary of Duties and Responsibilities

• The Sales Associate is responsible for selling merchandise to customers
• He/she must ensure that the retail policies and procedures are properly implemented in DDFS
• He/she takes part in all company training as assigned
• Must partake in any other duties as assigned by the management of DDFS