Minimum 1 year experience in international process / calling and chat or email process
The ideal candidate will provide exceptional support to applicants via phone (inbound/outbound), email, and chat regarding timely information on passport, visa, Consular, and OCI services.
Resolve customer queries and complaints professionally, escalating unresolved issues to the appropriate team when necessary
Excellent communication skill
Should be flexible in shifts
Language – English, Hindi, Punjabi or Germany